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URBN: Entry Level Overnight System Administrator

Urban Outfitters, Inc. (www.URBN.com) is an innovative specialty retailer which offers a variety of lifestyle merchandise to highly defined customer niches through brands including Urban Outfitters, Anthropologie, Free People, Terrain, and BHLDN. Urban Outfitters, Inc., is both a Fortune 1000 and S&P 500 ranked company with $3.1 Billion in revenues.
Overview
URBN eCommerce builds and extends the online platform responsible for the Urban Outfitters and Anthropologie brands. The Overnight Systems Administrator will primarily be responsible for monitoring the first level triage of production systems, and will participate with testing across the .com and mobile websites/apps. Prioritization & time management skills are necessities as you will need to adhere to tight deadlines and complete thorough testing across numerous environments before code builds are signed off on for public release. Strong written and communication skills are required, as you will need to thoroughly document and communicate any found issues across departments for further debugging. The objective is to keep all services up and running at 100% availability.
Responsibilities
Eyes on glass monitoring, initial troubleshooting, and escalation management
Managing the Production Support ticket queue
Thoroughly regression test the .com website, mobile website and mobile apps across multiple environments throughout the life cycle of a code release
Collaborate with QA testers to reproduce site issues
Document site issues via issue tracking program
Utilize multiple testing tools for front end customer facing features
Creative thinking to implement and expand upon site features and functionality
On-call night and weekend shifts are required.
Required Skills:
Drive to learn ecommerce customer facing web applications
Drive to learn systems support in a Linux environment
Strong attention to detail
Strong troubleshooting mentality
Prioritization and time management skills
Flexibility to learn and master new technologies
Ability to work effectively, independently and within a group setting
Ability to adhere to strict deadlines
Strong written and oral communication skills
Strong documentation skills
2+ years of college education in relevant major or relevant experience


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